Customer Success Executive

The Customer Success Executive is accountable for the strategic leadership and execution of post-sales activities within our most valuable accounts. This position plays a crucial role in driving ServiceNow’s long-term value by accelerating customers’ journey to success, ensuring predictable renewals, and maximizing the impact of ServiceNow across their business transformation initiatives.

Requirements

• Extensive experience leading large-scale digital business transformations
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• Educational Background: BA/BS or equivalent required, Master’s degree preferred
• Experience: A minimum of 12 years in a management consulting or leadership role at a top-tier consulting firm, solution consulting, or similar positions focused on technology-enabled business transformations (Digital/SaaS/Enterprise Software)
• Leadership Expertise: Demonstrated success in running large-scale, strategic accounts and exceeding business objectives
• Business Acumen: Strong experience in identifying and solving complex business problems and aligning solutions with customer business objectives
• Cross-Functional Leadership: A history of working across multiple functions and driving alignment in large, matrixed environments
• C-Level Relationships: Strong experience building relationships with C-level business leaders, including within some of the world’s largest enterprises
• Adaptability: Ability to thrive in rapidly changing environments, adapting strategies to new challenges and opportunities
• Execution Focus: Ability to create repeatable processes for scalable execution while maintaining a hands-on approach to ensure critical tasks are completed efficiently
• Collaboration and Communication: Excellent communicator and influencer, with the ability to work effectively across a global organization and foster collaboration at all levels
• Customer Focus: Deep understanding of customer needs, challenges, and motivations, with a keen ability to address concerns and ensure satisfaction

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance