Customer Success Executive

ServiceNow is seeking a Customer Success Executive to lead post-sales activities and drive customer value. This role involves partner with C-level executives, guiding seamless delivery of business transformation, and maximizing ServiceNow’s impact across various initiatives. The ideal candidate will have extensive experience in large-scale digital transformations and a strong track record of delivering scalable, repeatable success.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes.
• Educational Background: BA/BS or equivalent required, Master’s degree preferred.
• Experience: A minimum of 12 years in a management consulting or leadership role at a top-tier consulting firm, solution consulting, or similar positions focused on technology-enabled business transformations (Digital/SaaS/Enterprise Software).
• Strong experience in running large-scale, strategic accounts and exceeding business objectives.
• Strong experience in building and leading high-performing Customer Success or Consulting teams.
• C-Level Relationships: Strong experience building relationships with C-level business leaders, including within some of the world’s largest enterprises.
• Excellent communicator and influencer, with the ability to work effectively across a global organization.