Customer Success Executive

The Customer Success Executive is accountable for the strategic leadership and execution of post-sales activities within our most valuable accounts. This position plays a crucial role in driving ServiceNow's long-term value by accelerating customers' journey to success, ensuring predictable renewals, and maximizing the impact of ServiceNow across their business transformation initiatives.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• Minimum of 15 years in a management consulting or leadership role at a top-tier consulting firm, solution consulting, or similar positions focused on technology-enabled business transformations.
• Strong experience building relationships with C-level business leaders, including within some of the world's largest enterprises.

Benefits

• Opportunity to work with a global market leader and bring innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500.
• Collaborative and dynamic work environment with a team of professionals who are passionate about driving customer success.