Customer Success Executive

ServiceNow is seeking a Customer Success Executive to lead strategic post-sales activities for key accounts. This role involves building strong relationships with C-level executives, collaborating with Account Executives, and driving customer value through clear and effective strategies. The ideal candidate will be a trusted advisor and advocate for ServiceNow's innovative AI-enhanced technology.

Requirements

• Drive post-sales success within valuable accounts
• Collaborate strategically with Account Executives
• Identify and mitigate risks to ensure value realization
• Lead and inspire a Customer Success or Consulting team
• Establish clear success metrics and milestones
• Adaptability to a rapidly changing environment
• Strong communication and collaboration skills
• Deep understanding of customer needs and challenges

Benefits

• Competitive salary
• Comprehensive benefits package (details available in job description)