Customer Success Executive

ServiceNow is seeking a Customer Success Executive to lead post-sales activities and drive customer success across their most valuable accounts. This role involves strategic leadership, ensuring predictable renewals, and maximizing the impact of ServiceNow through technical expertise and collaboration with internal teams. The ideal candidate will partner with C-level executives and focus on key performance indicators (KPIs).

Requirements

• AI integration & thought leadership
• Enterprise SaaS transformation & strategic advisory
• C-Level presence & relationship management
• Leadership expertise
• Strategic Account Management
• Business Acumen & Problem-Solving
• Cross-functional leadership
• Adaptability & Change Management
• Operational & Execution Excellence
• Collaboration & Communication
• Customer-Centric Mindset
• 15 years of experience in management consulting, solution consulting, or a leadership role