Customer Success Manager- DOD

ServiceNow is seeking a Customer Success Manager to represent customers, provide guidance, and foster adoption of their ServiceNow products. This role focuses on optimizing customer outcomes through proactive outreach, knowledge sharing, and relationship building. The ideal candidate will be a strong advocate for customers, leveraging ServiceNow's tools and capabilities to help organizations achieve their goals.

Requirements

• Oversee the customer outcomes engagement for customers.
• Ensure customers are technically healthy and on the most recent version of ServiceNow products.
• Identify criteria for assisting customers.
• Promote ServiceNow customer success stories.
• Work with ServiceNow teams to improve product adoption and increased footprint.
• Ensure escalated client issues are resolved quickly.
• Act as a customer advocate within the company.

Benefits

• Health plans
• 401(k) Plan
• ESPP
• Matching donations
• Flexible time away plan
• Family leave programs