Customer Success Manager

SmartRecruiters is seeking a Customer Success Manager to support U.S. customers, driving Hiring Success through product adoption and engagement. The role involves providing value, collaborating with internal teams, and advocating for the customer within the revenue cycle. The position offers a shift-based work environment with competitive salaries, strong benefits, and opportunities for growth.

Requirements

• 3+ years of experience in a B2B client-facing role (customer success, professional services, sales, or account management)
• Domain expertise in recruitment and talent management (HRTech space)
• Demonstrated technical acumen and experience supporting customer implementation, adoption, or optimization of SaaS solutions
• Strong data literacy and an understanding of core TA Metrics
• Proven track record of managing escalations and driving issues to resolution
• Demonstrated time management and communication skills
• Demonstrated ability to plan and execute against customer priorities

Benefits

• Competitive salaries
• Strong internal mobility