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ServiceNow
Customer Success Manager
ServiceNow Customer Success Manager in Melbourne. Drive customer adoption & business outcomes using ServiceNow platform. 5+ yrs experience required. AI integration expertise valued.
The Mothership
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
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ServiceNow Certifications (nice to have):
Job description
Posted on:
November 24, 2025
We are seeking a Customer Success Manager to act as an advocate for our customers, overseeing a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- 5+ years of experience providing customer professional services or related business support
- Ability to provide independent comprehensive services
- Experience resolving issues through analysis
- Experience in working collaboratively
Requirements Summary
5+ years of customer service experience, ability to provide independent services, and experience in working collaboratively
