Customer Success Manager

ServiceNow is seeking a Customer Success Advocate to be a champion for their customers. This role involves overseeing a portfolio of customers, ensuring technical health, identifying areas for improvement, and driving adoption of ServiceNow products. It requires a combination of account management, problem-solving, and advocating for customer needs.

Requirements

• Leverage or critically think about how to integrate AI into work processes.
• Provide independent comprehensive services.
• Understanding of the Federal industry.
• Familiarity with digital transformation and project management.
• Experience resolving issues through analysis.
• Collaboration with sales, product, and support teams.

Benefits

• Health plans
• 401(k) Plan
• ESPP
• Flexible time away plan
• Family leave programs