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ServiceNow
Customer Success Manager
Join ServiceNow as a Customer Success Manager in Santa Clara, CA. Leverage AI and ServiceNow skills to enhance customer adoption. 3+ years in tech required. Benefits include health plans, 401(k), and flexible time off.
The Mothership
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
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ServiceNow Certifications (nice to have):
Job description
Posted on:
August 6, 2025
ServiceNow is seeking a Customer Success Manager to act as an advocate for their customers, overseeing a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased. The role requires experience in leveraging AI, 3+ years of experience providing customer professional services, and strategic tech industry experience.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- 3+ years of experience providing customer professional services or related business support
- Strategic tech industry experience
- Ability to provide independent comprehensive services
- Experience resolving issues through analysis
- Experience in working collaboratively
- ServiceNow accreditations or certifications a plus
Benefits
- Health plans, including flexible spending accounts
- 401(k) Plan with company match
- ESPP
- Matching donations
- Flexible time away plan
- Family leave programs
Requirements Summary
3+ years of experience in customer professional services, experience in leveraging AI, and strategic tech industry experience
Apply now
Santa Clara
|
California
United States
Mid-Level
Remote
Full Time
88000-125000 USD/year
