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ServiceNow
Customer Success Manager
Join ServiceNow as a Customer Success Manager in Pune, focusing on customer advocacy, product adoption, and maximizing ServiceNow investments. 5+ years in support, AI integration, and FD21 certification preferred.
The Mothership
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
Integration Hub
Strategic Portfolio Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
October 6, 2025
ServiceNow is seeking a Customer Success Manager to act as an advocate for customers, focusing on achieving business outcomes and fostering product adoption. This role involves understanding customer needs, ensuring technical health, identifying success stories, and resolving client issues. The goal is to maximize ServiceNow's investment and improve customer value.
Requirements
- Experience integrating AI into workflows.
- 5+ years of customer service or business support experience.
- Independent problem-solving skills.
- Collaboration experience.
- FD21 accreditations/certifications are a plus.
- Ability to provide comprehensive services.
Requirements Summary
5+ years customer service/support exp. AI integration experience. Problem-solving & collaboration skills needed. FD21 certification a plus
