Customer Success Manager

Responsible for ongoing success and growth of LogicalisOne service offering. Works cross-functionally with multiple internal teams to ensure alignment with customer objectives. As a trusted business advisor for assigned customers, plays a crucial role in engaging with customers to track key success metrics and outcomes, and conduct periodic account reviews.

Requirements

• 8 years of relevant industry experience
• Bachelor’s degree in communications, Computer Science, or Business or a related field
• Proven customer management skills with large and complex accounts
• Ability to analyze complex situations, develop associated action plans and lead teams to achieve key objectives
• Value messaging and management, sales skills and experience, driving strategic change/improvements for customer
• Process development, consulting or technical services experience
• Experience with Customer Relationship Management (CRM) software such as, Salesforce and ITSM software such as ServiceNow
• Escalation and issue management and managing customer expectations
• Proficient use of all Microsoft Office applications
• Industry certifications such as ITIL, PMP, COBIT, Six Sigma

Benefits

• Pay Grade Range: $75,000-$90,000 plus bonus
• 401(k) or other retirement plan
• health, dental, and vision insurance
• Life insurance
• Paid time off