Customer Success Manager (TS/SCI Clearance Required)

ServiceNow is seeking a Customer Success Advocate to be a champion for customers, offering strategic guidance to help them achieve their business goals. The role involves managing a portfolio of customers, understanding their needs, promoting ServiceNow products, and ensuring they maximize value. This position requires a TS or SCI clearance, a commitment to AI integration, and strong communication skills.

Requirements

• Leverage or critically think about how to integrate AI into work processes.
• 3+ years of customer professional services or business support experience.
• TS or SCI clearance, requiring location in the Vienna, Virginia area.
• Experience working within the Federal industry.
• Ability to provide independent comprehensive services.
• Familiarity with digital transformation and project management.
• Experience resolving issues through analysis.
• Experience in working collaboratively.
• FD21

Benefits

• health plans
• 401(k) Plan
• ESPP
• matching donations
• flexible time away
• family leave programs