Customer Success Manager (TS/SCI Clearance Required)

ServiceNow is seeking a Customer Success Manager to act as an advocate for customers, helping them achieve business outcomes and drive product adoption. This role involves ensuring customers are technically healthy, identifying success plays, promoting ServiceNow’s success stories, and resolving client issues. The ideal candidate will possess AI integration experience, be TS/SCI cleared, and have a strong understanding of the Federal industry.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes.
• 5+ years of experience providing customer professional services or related business support.
• TS or SCI clearance is required for this role and must be located in the Vienna, Virginia area.
• Experience working within the Federal industry.
• Ability to provide independent comprehensive services.

Benefits

• Health plans
• 401(k) Plan
• ESPP
• matching donations
• flexible time away plan
• family leave programs