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isolutions
Customer Success Manager w/ Fluent level of German
Customer Success Manager at isolutions (Barcelona). Manage IT client relationships, SLA performance, and ServiceNow incidents/changes. Fluent German required. Permanent, hybrid, training budget included.
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
October 17, 2025
Join our team as a Customer Success Manager and contribute to exceptional client experiences in the dynamic field of IT. You'll have the opportunity to broaden your expertise through diverse IT projects and tasks, and collaborate with a strong-performing team based in Barcelona and Switzerland.
Requirements
- Provide second-level support for incident or change requests from start to finish
- Manage customer relationships and ensure customer satisfaction
- Monitor and report SLA performance
- Handle escalations and coordinate corrective actions
- Create and optimize service offers
- Identify cross- and upselling opportunities
- Maintain service documentation and reporting
- Manage contracts and set up new service contracts
Benefits
- Permanent contract
- Hybrid work model
- Structured career development plan
- Yearly training budget
- Free language classes
- Additional week of vacation for Corporate Social Responsibility
- Annual team event
Requirements Summary
2+ years of experience in IT projects, excellent organisational and communication skills, and experience in working with and managing clients
