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Ingenico
Customer Support - BI & Reporting Analyst
Join Ingenico as a BI & Reporting Analyst in Noida. Leverage ServiceNow skills to create impactful dashboards, ensuring ITIL compliance and driving performance.
Direct Hire
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Change Management
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
August 1, 2025
We are looking for a skilled and analytical BI & Reporting Analyst to support our Customer Support and team through advanced reporting, visualization, and data insights. This role is critical in translating ITIL-aligned support data into actionable dashboards and reports to drive performance, SLA adherence, and continuous improvement.
Requirements
- 3+ years of hands-on experience designing Power BI dashboards and reports, preferably in an IT or customer support-focused organization.
- Strong knowledge of ITIL frameworks and ITSM processes (especially Incident, Problem, and Change Management).
- Experience working with ITSM platforms such as Jira Service Management, ServiceNow, or BMC.
Benefits
- At Ingenico, we thrive on innovation, collaboration, and delivering customer value. Our values—Trust, Innovation, and Care—define how we work and grow together.
Requirements Summary
3+ years of experience designing Power BI dashboards, strong ITIL knowledge, and experience with ITSM platforms
