Customer Technical Support Representative 4 (SCA)

Peraton is seeking a Customer Technical Support Representative (SCA) to perform troubleshooting, system analysis, and problem resolution for clients. The role requires diagnosis, guidance, and potentially expertise in technical support areas. The company supports mission capabilities for governments and agencies globally.

Requirements

• High School level education and some advanced training
• U.S. citizen
• Department of Defense security clearance (ADP II Public Trust)
• IM/IT support experience
• Microsoft Certified IT Professional (MCP) preferred
• ITIL 4 Foundations Certification
• IT/Service Desk support experience
• Project management skills
• Service Desk support environments
• Customer Service and Communication Skills
• Critical thinking skills
• Analytical, presentation and problem-solving skills

Benefits

• competitive salary
• overtime