Customer Technical Support Representative 4 (SCA)

Peraton is seeking a Customer Technical Support Representative (SCA) to provide Tier I and II technical software, hardware, and network problem resolution for clients. The role involves diagnosing issues, guiding users through solutions, and maintaining network infrastructure. It requires collaboration with other teams and a focus on delivering excellent customer support and IT services.

Requirements

• High School level plus some advanced training
• U.S citizen
• Department of Defense security clearance (ADP II Public Trust)
• IM/IT support experience
• Security+ Certified
• Microsoft Certified IT Professional (MCP) preferred
• ITIL 4 Foundations Certification
• Proven project management skills
• Strong customer service and communications skills
• Strong analytical, presentation, and problem-solving skills

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance