Customer Technical Support Representative 4 (SCA)

Peraton is seeking a Customer Technical Support Representative (SCA) to perform Tier I and II technical software, hardware, and network problem resolution for clients. The role involves diagnosing issues, guiding users through solutions, and maintaining network infrastructure. The ideal candidate will have strong customer service skills and a proactive approach to resolving technical problems.

Requirements

• Provides Tier I and II technical software, hardware, and network problem resolution.
• Analyzes computer generated requests and prioritizes for proper action.
• Maintains network diagrams and circuit records.
• Instructs users on the use of PCs and networks.
• Conducts technical research for information related to ongoing programs.

Benefits

• Competitive salary
• Opportunities for growth
• Teamwork
• Benefits package