Peraton

Customer Technical Support Representative 4 (SCA)

Mid-Level

ServiceNow Role Type:

Support Specialist

ServiceNow Modules:

No items found.

ServiceNow Certifications (nice to have):

Job description

Posted on:

October 31, 2025

Peraton is seeking a Customer Technical Support Representative (SCA) to provide technical support to clients via Tier I and II software, hardware, and network solutions. This role involves troubleshooting, problem-solving, and user support, utilizing automated systems and establishing good working relationships with team members.

Requirements

Performs Tier I and II software, hardware, and network problem resolution
Reviews requests and resolves issues or escalates to senior support
Maintains network diagrams and circuit records
Instructs users on computer and network software
Implements basic PC/PBX/network software programming

Requirements Summary

HS diploma+ training. 4-5 years experience. US citizenship & IT/ITIL 4 foundations certification needed, plus ADP II Public Trust clearance (2-3 month prep)

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