Cybersecurity Operations ServiceNow Program Manager – Senior Vice President (C14)

Citi is seeking a Cybersecurity Operations ServiceNow Program Manager to oversee and drive strategic initiatives and continuous improvements of the ServiceNow applications used within CSO and its parent organization, CISO.

Requirements

• 8+ years of experience in product management and development within ServiceNow
• 4+ years of cyber security experience across several domains, preferably within cyber operations and vulnerability management
• Demonstrated experience in ServiceNow SIR, VR, MSIM, and GRC modules
• ServiceNow certified: Certified System Administrator, Certified Application Specialist/Developer, Security Incident Response CIS, Vulnerability Response CIS preferred
• Experience in managing agile backlogs with issues of varying criticality, complexity, and size
• Expert-level knowledge of agile methodologies, vendor engagement, and experience with managing consulting engagements
• Working knowledge of application development industry practices and standards
• Prior experience with security, entitlement, or authorization systems preferred
• Experience working in a highly regulated industry and the ability to manage deployments with regulatory requirements in mind
• High attention to detail and work quality with the ability to focus on complex problems for a sustained period
• Strong interpersonal and communication skills, with the ability to build consensus and secure buy-in from multiple levels of stakeholders and peer teams
• Diverse problem-solving experience gained from driving change-leadership activities
• Ability to structure less defined requirements into measurable tasks and milestones
• Superior organization and experience managing many tasks and dynamic priorities simultaneously
• Ability to effectively manage customers and stakeholders across more than a dozen teams with differing reporting structures

Benefits

• Medical, dental & vision coverage
• 401(k)
• Life, accident, and disability insurance
• Wellness programs
• Paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays