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Leonardo
CYS - GCAP Joint Venture Headquarters - Service Assurance Senior Manager
Leonardo Service Assurance Senior Manager (GCAP JV, Reading UK): Lead IT service quality, SLAs, incident/problem/change management. ServiceNow ITSM platform expertise required. ITIL certified. Permanent, hybrid.
Direct Hire
Senior
ServiceNow Role Type:
ServiceNow Modules:
Governance, Risk, and Compliance
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
December 2, 2025
Leonardo is a global industrial group seeking a Service Assurance Senior Manager for its GCAP Joint Venture HQ in Reading (UK). The successful candidate will ensure IT services consistency meet quality, availability, and compliance standards through effective incident, problem, change, and risk management processes.
Requirements
- Relevant IT Service Management certifications (e.g., ITIL v3/4)
- University degree or higher
- 5+ years of IT service delivery and performance management experience
- Experience in setting and managing SLAs/KPIs
- Proficiency in data analytics
- Strong understanding of service monitoring tools and technologies
- Strong understanding of ITSM platforms (e.g., ServiceNow)
- Good understanding of IT architecture and key technology components
- Experience using major Microsoft Office applications
- Strong verbal and written communication skills
- High ethical standards when handling confidential information
Benefits
- Permanent contract
- Hybrid working arrangement
Requirements Summary
University degree or higher, 5+ years of IT service delivery and performance management experience, and relevant IT Service Management certifications
