.svg)
JTI
D&IT PROCESS MANAGER
D&IT Process Manager at JTI (Madrid). Design & optimize IT processes using ServiceNow ITSM modules. 10+ yrs IT experience, degree required. Lead stakeholder engagement, policy development, process documentation. Strategic role managing global D&IT capabilities.
Direct Hire
Senior
ServiceNow Role Type:
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
November 26, 2025
The D&IT Process Manager will be responsible for managing D&IT processes, designing and improving them in line with strategic goals and objectives, and ensuring process documentation and policies are up to date. The role will also involve engaging with stakeholders, influencing process changes, and contributing to the development of policies and standards.
Requirements
- University degree (D&IT, Data, Business, etc.)
- 10+ years of IT experience in designing and implementing IT processes/capabilities in a global, multicultural environment
- Project management experience
- Excellent English (written and spoken)
- Excellent understanding and knowledge of D&IT process architecture and industry best practices
- Excellent communication and presentation skills
Requirements Summary
10+ years of IT experience, University degree, Project management experience
