Data Center Operations Analyst

ServiceNow is seeking a Data Center Operations Analyst to join their team. The successful candidate will be responsible for managing the planning, hardware installation, and configuration of the computer/data center, as well as overseeing systems performance, monitoring equipment, and managing vendor relationships.

Requirements

• 4+ years of experience in data center operations management
• Experience of managing the planning, hardware installation and configuration, optimization, operations, and ongoing maintenance of the computer/data center
• Holistic experience of overseeing systems performance, the monitoring of equipment and the management of vendor relationships
• Experience of capacity planning and continual assessments for DC
• Good knowledge of data center facilities and infrastructure including power, HVAC, structured cabling, rack management and security
• Experience managing vendors in a data center environment
• Strong analytical skills with the ability to multi-task several unrelated issues
• General documentation skills with particular emphasis on technical processes and standards
• Knowledge and experience in ITIL process methodologies a plus
• Proven ability to function in ambiguous situations with a record of success
• Excellent communication, customer focus, problem solving, conflict management, time management and interpersonal skills required
• A deep passion for Sustainability and compliance to support our customers global impact responsibilities

Benefits

• Competitive salary
• Supportive teams
• Opportunity to progress in your career with a forward-thinking organisation
• Benefits plans and programs
• Mental health resources
• Family support resources and parental leave programs
• Learning experience platform
• Tuition reimbursement program
• Global, cross-functional mentoring program
• Team building activities
• Employee belonging groups
• Volunteering, and community outreach programs