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Michelin
Delivery Leader - Operations
Join Michelin in Pune as a Delivery Leader - Operations. Oversee IT operations, manage incidents, and lead teams using ServiceNow. ITIL certified required.
Direct Hire
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
Problem Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
March 17, 2025
The Delivery Leader - Operations will oversee end-to-end IT operations, manage incident, change, and problem management, and lead the 24x7 critical incident management team. They will also be responsible for continuous improvement, team leadership, and reporting.
Requirements
- ITIL and IT Service Management (ITSM)
- Experience leading major incident management in a 24x7 environment
- Proficiency in ITSM tools such as ServiceNow, BMC Remedy, or equivalent platforms
Requirements Summary
3-5 years of experience in IT operations, ITIL certification, and proficiency in ITSM tools
