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ActioNet
Desk Side Support Manager
Desk Side Support Manager at ActioNet, Washington DC. Lead 25+ tech teams supporting 5,000+ devices. Requires 5+ yrs experience, MOS cert, Public Trust clearance. Hybrid. Full benefits, 401(k), PTO.
Direct Hire
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
November 15, 2025
Desk Side Support Manager role at ActioNet, requiring Public Trust clearance, hybrid work available. Supervise desk side personnel, ensure Call Center adherence to SOPs, and optimize shifts to meet call volumes.
Requirements
- 5+ years of managing and leading desk side support teams
- Microsoft Office Specialist (MOS) certification in at least 1 of the following: Access, Excel, PowerPoint, Outlook, and Word
- Experience leading teams of 25+ technicians supporting 5,000+ devices
Benefits
- Medical Insurance
- Vision Insurance
- Dental Insurance
- Life and AD&D Insurance
- 401(k) Savings Plan
- Education and Professional Training
- Flexible Spending Accounts (FSA)
- Employee Referral and Merit Recognition Programs
- Employee Assistance and Identity Theft Protection
- Paid Holidays: 11 per year
- Paid Time Off (PTO)
- Disability Insurance
Requirements Summary
5+ years of experience, Microsoft Office Specialist certification, and experience leading teams of 25+ technicians
Apply now
Washington
|
District of Columbia
United States
Mid-Level
Hybrid
Full Time
80000-150000 USD/year
