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ActioNet, Inc.
Deskside Agent, (Mid IT Specialist)
Join ActioNet, Inc. as a Mid-Level Deskside Agent in Washington, DC. Provide IT support using ServiceNow, troubleshoot Windows OS, and enjoy comprehensive benefits.
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
August 9, 2025
As a Mid-Level Deskside Agent, you will provide in-person technical support for Treasury Department staff, addressing moderately complex IT issues to ensure optimal system performance and user satisfaction.
Requirements
- U.S. Citizenship and eligibility for High Public Trust clearance.
- 1–8+ years of relevant IT support experience.
- Proficiency in troubleshooting Windows OS, Microsoft Office Suite, and common productivity tools.
- Experience with ITSM tools such as ServiceNow.
- Strong communication, customer service, and problem-solving skills.
Benefits
- Medical Insurance
- Vision Insurance
- Dental Insurance
- Life and AD&D Insurance
- 401(k) Savings Plan
- Education and Professional Training
- Flexible Spending Accounts (FSA)
- Employee Referral and Merit Recognition Programs
- Employee Assistance and Identity Theft Protection
- Paid Holidays
- Paid Time Off (PTO)
- Disability Insurance
Requirements Summary
IT support experience, proficiency in Windows OS and Microsoft Office, experience with ITSM tools, strong communication and problem-solving skills
Apply now
Washington
|
District of Columbia
United States
Entry Level
In-Person
Full Time
70000-85000 USD/year
