.svg)
ActioNet, Inc.
Deskside Agent, Senior (Senior IT Specialist)
Join ActioNet, Inc. as a Senior Deskside Agent in Washington, D.C. Provide advanced IT support, leveraging ServiceNow for ITSM. Benefits include medical, 401(k), and PTO.
Consulting
Senior
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
August 9, 2025
Provide advanced in-person IT support to Treasury Department staff at Washington, D.C. offices. Troubleshoot and resolve hardware, software, and peripheral issues, and contribute to knowledge transfer and process improvement.
Requirements
- U.S. Citizenship and eligibility for High Public Trust clearance.
- 1–8+ years of relevant IT support experience.
- Proficiency in troubleshooting Windows OS, Microsoft Office Suite, and common productivity tools.
- Experience with ITSM tools such as ServiceNow.
- Strong communication, customer service, and problem-solving skills.
Benefits
- Medical Insurance
- Vision Insurance
- Dental Insurance
- Life and AD&D Insurance
- 401(k) Savings Plan
- Education and Professional Training
- Flexible Spending Accounts (FSA)
- Employee Referral and Merit Recognition Programs
- Employee Assistance and Identity Theft Protection
- Paid Holidays: 11 per year
- Paid Time Off (PTO)
- Disability Insurance
Requirements Summary
U.S. Citizenship, 1-8+ years of IT support experience, Windows OS, Microsoft Office Suite, and ServiceNow proficiency, and strong communication and problem-solving skills
Apply now
Washington
|
District of Columbia
United States
Senior
In-Person
Full Time
90000-103000 USD/year
