Deskside Manager, Onsite

The Deskside Manager is responsible for managing onsite IT support operations for a global account serving a USA-based client. This role focuses on ensuring consistent, high-quality desk-side support, driving operational excellence, and aligning with Service Level Agreements and client expectations. The position requires leading technical teams, coordinating with global IT teams, and serving as the primary interface between the client's U.S. and global IT delivery teams.

Requirements

• Bachelor’s degree in IT, Computer Science, or a related field.
• 8+ years of IT support operations experience.
• 5+ years of leadership or managerial experience (globally or regionally).
• Strong expertise in SLA management, performance reporting, and governance leadership.
• In-depth knowledge of Windows, macOS, and mobile device environments.
• Proficiency in ITSM tools (ServiceNow, Remedy, Jira Service Management).
• Understanding of ITIL processes.
• Excellent leadership, communication, and stakeholder engagement skills.
• Analytical mindset with a focus on service improvement and operational excellence.

Benefits

• Medical insurance
• Retirement plan
• PTO