Desktop Engineer (Audit and Policy Engineer)

The Desktop Engineering Audit and Policy Engineer is a key contributor to ISS's global IT Services organization. The successful candidate will assist with the monitoring and reporting to the Desktop Engineering and larger IT teams, and provide 3rd level global support to ISS offices across US, EMEA and APAC. The role incorporates traits of an independent thinker, highly engaged communicator, technical expert, and a problem solver.

Requirements

• 5 years working in a Technical Support, Desktop Engineering, or other IT team.
• 5 years experience in creating, troubleshooting, and deploying operating system images, applications, and patches with SCCM.
• 2-3 years experience with documenting and verifying processes/
• 2 years’ experience supporting Windows 11.
• 2-3 years’ experience in Microsoft’s Active Directory and Group Policy.
• 3 years’ experience supporting Office 365 products.
• Experience with Apple MacOS and management systems a plus.
• Experience in Powershell scripting a plus.
• Experience in ServiceNow, Jira, Remedy or similar service delivery application a plus.
• Knowledge of various hardware platforms including Dell, Lenovo, and Apple.
• Knowledge of and ability to support iOS and Android phones.
• Knowledge of structured Service Desk functions and operation under ITIL framework
• Excellent written and verbal communication skills, telephone manner and a friendly disposition.
• Able to define & document IT/Product support procedures as required.
• Able to learn new concepts and business processes rapidly with the enthusiasm to deliver high quality service.
• Able to remain calm and focused in a highly pressurized and time oriented environment
• Able to coordinate & prioritize effectively & efficiently.
• A+, MCSE, or other technology certifications a plus.
• Bachelor’s degree or equivalent work experience.
• Strong critical thinking, analytic and problem-solving abilities.
• Able to demonstrate a high degree of flexibility, including in working hours, to support employees and customers across multiple time zones.

Benefits

• #IT
• #LI-JG1
• #MIDSENIOR