Desktop Engineer (Audit and Policy Engineer)

The Desktop Engineering Audit and Policy Engineer is a key contributor to ISS’s global IT Services organization. The successful candidate will assist with the monitoring and reporting to the Desktop Engineering and larger IT teams. The role involves managing, documenting, and verifying processes and technologies used by the workforce in their day-to-day operations.

Requirements

• 5 years’ experience in Technical Support, Desktop Engineering, or other IT team
• 5 years’ experience in creating, troubleshooting, and deploying operating system images, applications, and patches with SCCM
• 2-3 years’ experience with documenting and verifying processes
• 2 years’ experience supporting Windows 11 and Office 365 products, Microsoft’s Active Directory and Group Policy
• Understanding/familiarity on DORA (DevOps Research & Assessment) metrics and how they apply to IT operation
• Experience with Apple MacOS and management systems a plus
• Experience in PowerShell scripting is a plus
• Experience in ServiceNow, Jira, Remedy or similar service delivery application a plus
• Knowledge of various hardware platforms including Dell, Lenovo, and Apple and supporting IOS and Android phones
• Knowledge of structured Service Desk functions and operation under ITIL framework
• Excellent written and verbal communication skills, telephone manners and friendly disposition
• Able to define & document IT/Product support procedures as required
• Able to learn new concepts and business processes rapidly with the enthusiasm to deliver high quality service
• Able to remain calm and focused in a highly pressurized and time-oriented environment
• Able to coordinate & prioritize effectively & efficiently
• Strong critical thinking, analytic and problem-solving abilities
• Able to demonstrate a high degree of flexibility, including in working hours, to support employees and customers across multiple time zones
• A+, MCSE, or other technology certifications a plus

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance