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Desktop Support - Mobility Communications Technician
Desktop Support - Mobility Communications Technician at Leidos, Virginia. Provide IT support using ServiceNow/Remedy ITSM platforms, manage mobile devices, configure hardware/software, troubleshoot networks. Requires 5+ years experience, Security+ cert, DoD clearance. Competitive benefits included.
Job description
The Desktop Support - Mobility Communications Technician will be responsible for providing world-class customer service, repairing, installing, and configuring hardware, software, and network devices, and providing mobile device capability and support. They will also create and maintain a central repository for technical advice and solutions, assist with reporting network performance metrics, and utilize Remedy to enter, document, track, coordinate, route, resolve, and close user ticket issues.
Requirements
- High School Diploma
- 5 years of experience
- Active DoD Secret Security Clearance
- Current CompTIA Security+ Certification
- Understanding of Wi-Fi topography and wireless network configurations
- Familiarity with IT service management tools such as ServiceNow and/or Remedy
- Experience with mobile device provisioning and management (e.g., iPhones, iPads)
- Hands-on experience with ServiceNow, Remedy, or similar ITSM platforms
- Proven experience delivering customer-facing support in a professional, high-paced environment
- Working knowledge of Layer 1 networking components (CAT5/CAT6 cabling, single-mode/multi-mode fiber, serial connections, SFP modules)
- Knowledgeable supporting Windows OS, Microsoft Office, and basic network troubleshooting
- Skilled with troubleshooting and supporting CAC authentication, DoD-approved VPN clients, and DoD networks
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
Requirements Summary
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