Desktop Support - MP

We are looking for a Desktop Support Technician to join our client's growing team in Menlo Park, CA. The ideal candidate will have 3+ years of experience in IT support or help desk environments, with a proven track record of supporting Windows 10/11 operating systems in a corporate setting.

Requirements

• 3+ years of experience in IT support or help desk environments
• Proven experience supporting Windows 10/11 operating systems in a corporate setting
• Hands-on experience with Active Directory for user provisioning, password management, and group administration
• Strong working knowledge of Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint
• Working understanding of networking fundamentals such as DNS, DHCP, and VPN
• Experience supporting conference room technologies, telephony, or video conferencing systems
• Experience imaging and deploying end-user devices
• Excellent communication and interpersonal skills with a strong customer service mindset
• Experience working with ticketing platforms such as ServiceNow, Jira, or similar tools
• Bachelor's degree in IT, Computer Science, or equivalent practical experience