Desktop Support Administrator

Itero Group is seeking a Desktop Support Administrator to provide Desktop Support Services to a Government client. The role involves managing Service Now service request tickets, troubleshooting computer systems, and supporting COTS and custom-designed applications.

Requirements

• Strong customer service and communication skills
• Excellent interpersonal skills
• Working knowledge of ServiceNow ticketing system
• Experience providing Tiers 1 and 2 technical support
• Excellent attention to detail
• Strong working knowledge of computer terms
• Customer service operations experience

Benefits

• Medical (BC-BS)
• Dental
• Vision
• Paid Time Off
• Retirement Savings
• Short-term and long-term disability
• Life insurance
• AD&D insurance
• Voluntary benefits
• Perks