A&O IT Group

Desktop Support Engineer - 4 week contract

Join A&O IT Group as a Desktop Support Engineer in Boston. Utilize ServiceNow for ticketing, support Windows 7-10, and enhance user experience. 4-week contract.

ServiceNow Role Type:
ServiceNow Modules:
Department - JobBoardly X Webflow Template
IT Service Management
ServiceNow Certifications (nice to have):

Job description

Date - JobBoardly X Webflow Template
Posted on:
 
May 23, 2025

Desktop Support Engineer - Handle incidents, provide services to End Users, and perform daily health checks on devices. 4 week contract from June 2nd to June 30th, 2025.

Requirements

  • 1-3 years' experience in Windows Desktop support
  • Experience in Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems (e.g. ServiceNow)
  • Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory
  • Proven analytical, troubleshooting, and problem-solving skills
  • Excellent communication, rapport building and internal customer service skills

Benefits

  • Join our global team of over 1,000 engineer support heroes, and work with some of the world’s leading brands

Requirements Summary

1-3 years of Windows Desktop support experience, analytical skills, and excellent communication