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Wipro Limited
Desktop Support Engineer
Join Wipro Limited as a Desktop Support Engineer in Lausanne. Leverage ServiceNow for ticket management and asset tracking. 5+ yrs experience required.
Consulting
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
July 21, 2025
We are seeking a skilled Desktop Support Engineer to provide technical assistance to our clients. The ideal candidate will have experience with end-user devices, good communication skills, and ITSM process knowledge.
Requirements
- 5+ yrs of relevant experience
- Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role.
- Hands-on experience with Windows OS environments.
- Imaging the devices through SCCM and Intune
- Ticket handling skills in ServiceNow application and familiarity with SLA for the tickets by priority
- Asset Inventory Management and ability to track them in ServiceNow
- Ability to troubleshoot LAN, Wifi and VPN related issues
- Working knowledge of office automation products and computer peripherals (e.g., printers and scanners).
- Knowledge of network security practices and anti-virus programs.
- Ability to perform remote troubleshooting and provide clear instructions.
- Excellent problem-solving and multitasking skills.
- Customer-oriented attitude.
Benefits
- Equal Opportunity Employer
- Inclusive workplace
- Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process.
Requirements Summary
5+ yrs of relevant experience, hands-on experience with Windows OS environments, ability to troubleshoot LAN, Wifi and VPN related issues
