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A&O IT Group
Desktop Support Engineer
Desktop Support Engineer at A&O IT Group, Cork. Handle incidents & service requests with ServiceNow ticketing. Requires 1-3 yrs Windows support, AD, O365, MDM experience. Deskside support specialist.
ServiceNow Role Type:
ServiceNow Modules:
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ServiceNow Certifications (nice to have):
Job description
Posted on:
December 16, 2025
Handle Incidents and Service Requests, provide near desk support, and services to End Users. Provide effective Deskside Support Services in accordance with the appropriate Performance Standards.
Requirements
- 1-3 years' experience in Windows Desktop support
- Experience in Windows 7-10, Microsoft Active Directory, GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems (e.g. ServiceNow)
- Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory
Requirements Summary
1-3 years of experience in Windows Desktop support, analytical and problem-solving skills, and experience in Windows 7-10 and Microsoft Active Directory
