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Blackhawk Network
Desktop Support Engineer
Join Blackhawk Network as a Desktop Support Engineer in San Salvador. Leverage ServiceNow for IT support, troubleshooting, and user management. Requirements: IT degree, 1-3 years experience, Windows/macOS proficiency.
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
July 23, 2025
The Desktop Support Engineer provides first-level technical support to internal users, troubleshooting and resolving hardware, software, and network issues, and escalating when necessary.
Requirements
- Associate degree in Information Technology, Computer Science, or related field (Bachelor’s preferred)
- 1–3 years of experience in a service desk or technical support role
- Proficient with Windows and macOS operating systems
- Familiar with Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
- Basic understanding of Active Directory and user account management
- Experience with remote desktop tools and IT ticketing systems (e.g., ServiceNow, Freshservice)
- Knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Excellent verbal and written communication skills
- Strong customer service orientation
- Ability to prioritize and manage multiple tasks effectively
- Analytical and problem-solving mindset
- Team player with a willingness to learn and adapt
Requirements Summary
Associate degree in IT, 1-3 years of experience in a service desk or technical support role, and proficient with Windows and macOS operating systems
