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INflow Federal
Desktop Support Engineer
Join INflow Federal as a Desktop Support Engineer in Springfield, VA. Leverage ServiceNow for IT support, incident management, and user enablement. Benefits include PTO and 401k matching.
Consulting
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
June 16, 2025
Join INflow Federal and help lead the charge toward a smarter, more connected defense landscape. As a Tier 2 Desktop Support specialist, you'll deliver hands-on technical support to a wide range of end-user devices across a high-security, dynamic environment.
Requirements
- Full-Lifecycle IT Support
- IMACD Execution
- Incident Management
- Application Deployment
- Asset & Inventory Management
- Peripheral Support
- User Enablement
- Documentation & SOPs
- ServiceNow Ticket Management
- Continuous Improvement
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Relocation Assistance
Requirements Summary
3+ years of relevant hands-on IT support experience, Bachelor of Science degree, Active DoD TS/SCI clearance
