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A&O IT Group
Desktop Support Engineer
Join A&O IT Group as a Desktop Support Engineer in Hereford. Leverage ServiceNow for incident management, support Windows systems, and enjoy ongoing training.
Staffing Agency/Recruiter
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Service Catalog
ServiceNow Certifications (nice to have):
Job description
Posted on:
June 11, 2025
Join our global team of over 1,000 engineer support heroes, and work with some of the world’s leading brands. Handle Incidents and Service Requests and near desk support, and gain exposure to the latest hardware and tools.
Requirements
- Minimum 1-3 years' experience in Windows Desktop support
- Experience in Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems (e.g. ServiceNow)
- Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory
Benefits
- Ongoing training and development
- Recognition and rewards for service excellence
- Diverse and inclusive work environment
Requirements Summary
Windows Desktop support experience, analytical and problem-solving skills, and excellent communication skills
