Desktop Support Engineer III

Airlines Reporting Corporation (ARC) is seeking a Desktop Support Engineer III to join their team in Arlington, VA. This role involves providing technical support to internal employees through troubleshooting, deployment, configuration, and maintenance of computer equipment, ensuring a smooth user experience. The position requires proactive issue resolution, mentoring, and contributing to technical facilities maintenance.

Requirements

• Expert knowledge of supporting Windows and Mac Operating Systems and troubleshooting best practices
• Expert knowledge of laptop and mobile devices
• Technical knowledge of phone systems and A/V equipment
• Hands-on end user hardware and software troubleshooting experience
• Knowledge of Active Directory, Azure, DHCP, and Group Policy
• Technical knowledge of printers and print servers
• Experience with patching and patch management tools
• Experience working in ServiceNow, Intune, SCCM, or similar
• Ability to operate tools, components, and peripheral accessories for troubleshooting
• Experience with security audits and remediation
• Active Member of MCSA/E, ACSP, CompTIA Network+, CCNA or other Cisco

Benefits

• Competitive salary
• WorkFlex
• Professional development opportunities