Desktop Support Specialist - Dedicated

NWN is seeking a dedicated Desktop Support Specialist to provide onsite support, troubleshoot end user technical issues, and maintain customer satisfaction. The role involves installing and maintaining equipment, supporting remote and onsite customers, and managing IT resources. NWN offers a comprehensive benefits package to support employee wellbeing.

Requirements

• May move equipment & supplies weighing up to 33 pounds.
• May need to work outside regular business for manufacturing.
• May require hearing protection due to loud noise.
• Imaging of new Laptops, Desktops & clients for Office and Manufacturing system usage.
• Setup and support of cellular devices for end users.
• Inventory control of patch cables, video cables, peripherals and other IT items.
• Assist in ordering and receiving equipment as needed.
• Comply with internal regulations and procedures.
• Follow safety and environmental requirements.

Benefits

• Medical
• Dental
• Vision
• Health Savings Account
• Flexible Spending Accounts
• Income Protection
• Disability Insurance
• Life Insurance
• 401(k)
• Paid Holidays
• Hybrid/Remote Work
• Employee Assistance Program
• Accident Insurance
• Long-Term Care
• Hospital Indemnity
• Legal Protection
• Identity Theft Protection
• Pet Insurance
• Supplemental Life Insurance
• Referral Bonuses
• Charitable Donations
• Allowances