Desktop Support Supervisor

AmTrust is seeking a Supervisor, End User Support, to oversee the support activities of the End User Support team. This role involves supervising staff, managing high-priority issues, ensuring service level agreements, and improving customer satisfaction. The supervisor will also assist with other team members and contribute to innovation.

Requirements

• Supervise, train, and mentor End User Support staff
• Monitor and manage End User Support tickets
• Establish and maintain service level agreements
• Proactively identify potential issues
• Order, receiving, tracking, and issuing hardware and peripherals

Benefits

• Medical & Dental Plans
• Life Insurance
• 401k Savings Plans
• Paid Time Off