Desktop Support Technician

NTT DATA is seeking a Desktop Support Technician to support the organization's desktop computing environment. The role involves installing, maintaining, and troubleshooting desktop equipment and software. Responsibilities include providing deskside assistance, resolving technical issues, and maintaining system performance. Technical knowledge, customer service, and the ability to escalate complex issues are key.

Requirements

• Ensure proper day-to-day operation of technology applications and equipment
• Provide deskside assistance to resolve technology issues
• Perform scheduled moves, installations, and cancellations
• Ensure all tickets are resolved within documented service levels
• Utilize ServiceNow for issue tracking