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DecisionPoint
Desktop Support Technician
Join DecisionPoint as a Desktop Support Technician in Heyburn, ID. Leverage ServiceNow for IT support, ensuring efficient tech operations. 3+ years experience required.
Consulting
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
July 31, 2023
DecisionPoint is seeking a Desktop Support Technician to join our team in supporting the Department of Interior's Bureau of Reclamation within the Columbia Pacific Northwest (CPN) Region Office located in Heyburn, Idaho. As a Desktop Support Technician, you will have the opportunity to make a significant impact on the technological efficiency and effectiveness of the Department of Interior's Bureau of Reclamation CPN Region Office.
Requirements
- Ability to obtain a Public Trust security clearance
- Associate degree or equivalent experience
- A minimum of 3 years experience in end-user IT support, demonstrating capability in hardware, peripheral, software, video conferencing, and operating systems setup and support
- Over 1 year of experience with incident and request management systems like ServiceNow or Remedy
- Physical ability to lift up to 50 lbs
- Foundational understanding of networking technologies and principles
- Knowledge of computer imaging processes
- Experience in VTC/conference room troubleshooting and support
Requirements Summary
3 years of experience in end-user IT support, Associate degree or equivalent experience, Physical ability to lift up to 50 lbs
