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AmTrust Financial
Desktop Support Technician I
Join AmTrust Financial in Dallas as a Desktop Support Technician I. Leverage ServiceNow for IT support, troubleshooting, and collaboration. A+ Certification preferred. Benefits include medical plans, 401k, and PTO.
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
May 29, 2025
AmTrust Financial is seeking a talented Desktop Support Technician to provide end-user support for computers and other IT hardware. This role involves troubleshooting, resolving issues, and ensuring efficient IT operations while following security and standard operating procedures. The position is part of a global remote support team working in a fast-paced environment, collaborating with other IT groups and external entities.
Requirements
- Associates degree (preferred)
- 2-3 years of experience in IT Desktop Support
- A+ Certification highly desirable
- Experience with Windows 10
- Knowledgeable in Microsoft Office Applications
- Working knowledge with Help Desk ticketing systems (ServiceNow)
- Working knowledge with Adobe Acrobat, VPN Clients, Cisco Jabber
Benefits
- Medical & Dental Plans
- Life Insurance
- Health Care Flexible Spending
- Dependent Care
- 401k Savings Plans
- Paid Time Off
Requirements Summary
Associate's degree required. 2-3 years experience in IT Desktop Support is preferred. A+ Certification is desirable. Windows 10 knowledge and MS Office skills are also required
