Desktop Support Technician I

AmTrust Financial is seeking a Desktop Support Technician to provide end-user support and hardware/software installation/maintenance. This role is a member of a global remote support team and focuses on diagnosing and resolving IT issues. The position requires both hands-on and remote support, and involves operating office equipment and hardware. The position is open for full-time consideration.

Requirements

• Associates degree (experience accepted in lieu of degree)
• 2-3 years of experience in IT Desktop Support
• A+ Certification preferred
• Experience with Windows 10
• Knowledgeable in Microsoft Office Applications
• Working knowledge with ServiceNow
• Hands-on experience with Adobe Acrobat
• VPN Clients
• Cisco Jabber
• Experience working with Active Directory
• Basic Networking (TCP/IP)
• Cisco Phones and Soft Phones
• Microsoft MCP (Microsoft Certifications)
• Tracking/Documentation skills

Benefits

• Medical & Dental Plans
• Life Insurance
• Health Care Flexible Spending
• Dependent Care
• 401k Savings Plans
• Paid Time Off