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Abacus Technology
Desktop Technician
Join Abacus Technology as a Desktop Technician in Washington, DC. Provide end-user support using ServiceNow for troubleshooting laptops and IT hardware. 4+ years experience required.
Consulting
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
February 27, 2025
We are seeking a Desktop Technician to provide end user support for technical issues with laptops, mobile devices, and IT hardware within the Department of State. This is a full-time position that requires providing phone support, direct user assistance, and troubleshooting technical issues.
Requirements
- 4+ years experience in a help desk or technical support role
- Bachelor’s degree in a related field or additional years of work experience
- One of the following certifications: Security+, A+, Network+, IT Fundamentals (ITF+), Microsoft 365 Certified, or equivalent industry certification
- Hands-on experience with MS Windows desktop operating system
- Knowledge of operating systems, applications, printers, and PC hardware
- Familiarity with a trouble ticket system, such as ServiceNow, Remedy, or similar tool
Requirements Summary
4+ years experience, Bachelor’s degree, and one of the following certifications
Apply now
Washington
|
District of Columbia
United States
Mid-Level
In-Person
Full Time
