Desktop Technician

We are seeking a Desktop Technician to provide end user support for technical issues with laptops, mobile devices, and IT hardware. This is a full-time position.

Requirements

• 4+ years experience in a help desk or technical support role
• Bachelor’s degree in a related field
• Security+, A+, Network+, IT Fundamentals (ITF+), Microsoft 365 Certified, or equivalent industry certification
• Hands-on experience with MS Windows desktop operating system
• Knowledge of operating systems, applications, printers, and PC hardware
• Familiarity with a trouble ticket system, such as ServiceNow, Remedy, or similar tool
• Outstanding customer service and communication skills
• Prioritization and management of multiple work activities
• Teamwork and collaboration in a professional setting
• Resourcefulness and quick-thinking nature
• US citizenship and current Secret clearance

Benefits

• EOE/M/F/Vet/Disabled