Developer, IT Platform Engineering (CCaaS)

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. We are looking for a Developer, IT Platform Engineering (CCaaS) to support Genesys' internal Contact Center as a Service (CCaaS) platform on Genesys Cloud.

Requirements

• Develop and maintain Genesys Cloud Architect flows, Bot Flows, and Workflows supporting automation and self-service.
• Build Data Actions and ServiceNow integrations or workflow automation to streamline internal processes.
• Support implementation of Agentic AI and conversational features, including knowledge surfacing, summarization, and routing logic.
• Collaborating on AIOps solutions to provide autonomous and self-healing IT solutions.
• Contribute to CI/CD pipelines for code promotion and validation.
• Test and validate automation deployments to ensure accuracy and performance.
• Document configurations, changes, and troubleshooting steps for knowledge reuse.
• Work under the guidance of senior developers and the manager to deliver sprint-based backlog items.
• Participate in daily standups, reviews, and retrospectives to ensure aligned progress.
• Proactively learn and apply Genesys Cloud capabilities to expand automation coverage.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance