DevOps Engineer - Support Analyst

We are looking for a DevOps Engineer - Support Analyst to provide Level 1 Support Services for the DevCloud platform and tools, including triage and escalation of incidents. The role involves troubleshooting, communicating with users, and closing incidents in the IT Service Management tool. The ideal candidate should have 3-5 years of experience, English proficiency, and familiarity with ServiceNow, GitLab, and Azure DevOps.

Requirements

• 3-5 years of relevant experience
• English on at least B2 Level
• Higer Diploma - Engineering or Computer Science preferred
• Familiarity and expertise in ServiceNow for managing incidents and requests
• Understanding of the Software Development Life Cycle (SDLC) and knowledge of GitLab and Continuous Integration/Continuous Deployment (CI/CD) practices
• Proficiency in utilizing tools such as GitLab, Nexus, Jira, Confluence, Developer Portal, Stack Overflow, and SNOW for collaboration and issue management
• Ability to acknowledge input and prioritize tasks based on the number of users/processes impacted
• Capability to handle critical issues by invoking escalation to the L2 Dev Cloud SRE sub-group escalation point
• Proficiency in triaging non-critical issues or fulfilling requests following the Knowledge Base (KB)
• Ability to resolve tickets or assign them to the L2 Dev Cloud SRE sub-group
• Proficiency in GitLab and Nexus
• Familiarity with collaboration tools such as Jira, Confluence, Developer Portal, Stack Overflow, and SNOW
• Knowledge of DevOps practices
• Understanding of ITIL (Information Technology Infrastructure Library)
• Experience in Service Desk Management
• Familiarity with Sonar and Cynode
• Understanding of Continuous Integration/Continuous Deployment (CI/CD) practices

Benefits

• Flexible benefits package tailored to your needs
• Premium medical services for employees and family members
• Life & Disability Insurance for employees and family members
• Profitable Voluntary Pension Fund
• Social Fund benefits: holiday bonuses, kindergarten allowances, etc.
• Integration and cultural events for employees
• Reward and recognition programs for high performers
• Employee Referral bonuses
• Relocation assistance: accommodation, travel, and other covered expenses
• Friendly and inclusive company culture