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CIBC
Director - US Head of IT Service Management
Director - US Head of IT Service Management at CIBC (Chicago). Lead ITSM transformation with ServiceNow expertise. 10+ yrs tech infrastructure, 5+ leadership in financial services. ITIL certified preferred. Competitive salary, banking benefits, wellbeing support.
Direct Hire
Expert/Leadership
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
November 25, 2025
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
Requirements
- 10+ years of experience in Technology Infrastructure Management, with a strong focus on IT Service Management (ITSM), Transformation and Project Delivery
- 5+ years in a leadership role preferably within a regulated or Financial Services industry
- Experience with ITSM tooling, ServiceNow strongly preferred
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or equivalent experience
- Certification in ITIL Foundations is ideal
- Experience in process engineering and knowledge of banking regulations and standards, such as FFIEC, PCI-DSS, or GDPR, is an asset
Benefits
- Competitive salary
- Incentive pay
- Banking benefits
- Benefits program*
- Vacation offering
- Wellbeing support
- MomentMakers, our social, points-based recognition program
Requirements Summary
10+ years of experience in Technology Infrastructure Management, with a strong focus on IT Service Management (ITSM), Transformation and Project Delivery, with 5+ years in a leadership role
