Director, elluminate Service Management

eClinical Solutions is seeking a Director of elluminate Service Management to lead the global Run Service organization responsible for the operations, support, and governance of the elluminate Clinical Data Cloud platform. This role focuses on ensuring high availability, reliability, and performance of the platform, establishing a culture of proactive service management, and driving customer-centric excellence. The role involves leading teams, defining service strategies, and collaborating with various internal teams to enhance service delivery.

Requirements

• Lead and manage the global elluminate Run Service organization
• Define and execute the elluminate Run Service strategy
• Implement strong governance frameworks for service delivery
• Collaborate with Security, Compliance, and QA teams
• Build and lead a high-performing team

Benefits

• Shared growth opportunity